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Inventory Control Operations Manager

What you'll do:

  • Measurement of quality & inventory transaction accuracy while providing feedback to fulfillment operations
  • Review & analysis of customer defect data with development of corresponding action plans to reduce defects
  • Develop & execute daily, weekly & monthly action plans that increase quality, inventory accuracy & service
  • Partner with Operations Managers in the communication of policies
  • Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality
  • Plan & execute cycle counts as described in each area of the facility
  • Establish & Maintain Inventory handling procedures within the building
  • Plan for & identify root causes of inventory deviation through cause & effect analysis
  • Lead & supervise a team supervisors & hourly associates in Inventory Control / Quality Assurance operations within the fulfillment center.
  • Responsible for the overall direction, coordination, & evaluation of the operation

What You'll Need:

  • 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
  • At least 4 years of management experience within Inventory Control, and/or Order Fulfillment
  • At least 4 years of proven experience of effectively managing large groups of hourly employees.
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes
  • Excitement for working in a start-up environment with high level of ambiguity and change
  • Strong analytical, math, data analysis, listening & communication skills
  • Ability to show Inventory & Quality improvement in a continually improving environment
  • Ability to quickly pick up various software systems and data analysis tools
  • Strong project management and continuous improvement skills
  • Metrics driven mindset
  • Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
  • Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
  • Proven ability to quickly adapt and drive the right results using data
  • Highest levels of integrity and ethics
  • Must flexible to work weekends and/or nightshift

Bonus:

  • E-Commerce experience
  • Certification and/or experience in Lean Six Sigma and/or Green Belt certification


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