Inventory Control Escalation Specialist

Our Opportunity:
Chewy is seeking a highly motivated, goal-oriented, dedicated Inventory Control Escalation Specialist to join our exciting and fast-paced team in Clayton, IN. Our team is growing and if you're equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who enjoys a fast pace environment and problem solving. As a Chewtopian you will get to work side by side with smart, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed!
What you'll do:
Serve as liaison between the warehouse and various business groups to handle exception requests that impact inventory and customer experience
Problem solve through a ticketing system for issues such as bin checks, product recalls, defective product, wrong item, expired product, and quantity checks
Analyze exceptions that impact the business to reduce the defects going forward
Communicate findings from various analyses to leadership team to drive awareness
Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
Responsible for achieving all operational goals
Ability to develop and share best practices and documented processes across the shifts and network
Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
Support and assist problem solvers from other departments
What you'll need:
1-3 years prior experience in an Inventory Control role or a warehouse problem solving position
Ability to prioritize competing priorities with tight deadlines
Strong quantitative and analytical skills required
Excitement for working in a start-up environment with high level of ambiguity and change
Metrics driven mindset
Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Proven ability to quickly adapt and drive the right results using data
Highest levels of integrity and ethics
Must be flexible to work weekends and/or nightshifts
Strong working knowledge of Microsoft Word, Excel and Powerpoint
Must be able to lift 50-75 pounds with or without reasonable accommodation
Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.
Able to handle a fast-paced, changing environment workplace
Ability to stand/walk up to 12 hours per day

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