IT Site Manager

What you'll do:

  • Key responsibilities include delivering World Class support to the Fulfillment Center in a professional and friendly manner, troubleshooting complex application, hardware and network issues, engaging with and educating your customers; documentation, analysis and resolution of escalated help desk tickets; and working with local IT Support Specialists, employees, and operations management to quickly provide high quality solutions to IT problems.
  • This position will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more. In addition, you will also be involved and responsible for aligning the IT strategy and roadmap for the Fulfillment Center to meet requirements set by the local Operations team.
  • Day to Day activities include network, computer, and printer troubleshooting, project management, data cabling, and systems administration in a variety of software and hardware environments. In addition, you will work closely with the company s decision makers to identify, recommend, develop and implement cost-effective technology solutions in order to support our rapid growth.

What you'll need:

  • Knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
  • Demonstrated success in leading IT Support teams
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Participate in a 24/7 support and on call rotation
  • Experience working in an SLA driven environment
  • Ability to manage high priority projects
  • Advanced Troubleshooting skills in a multi-user, high pressured environment
  • Expertise in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies
  • Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors
  • Experience supporting PC s in a Windows Active Directory environment
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
  • Ability to lead by example
  • Willingness to be part of a team
  • Proven ability to work successfully with limited supervision
  • Possess the desire for continuous improvement
  • Ability to stand/walk for 6 - 8 hours per day
  • Ability to travel up to 10%


  • Bachelor s or Associates degree in Computer Science or IT related field
  • 5-7 years of experience providing IT support in a Fulfillment Center environment
  • MS certifications such as MCSE, MCSA, and/or MCITP
  • Extensive knowledge of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0
  • Experience with Data Cabling / Computer Facilities maintenance
  • Experience managing vendor contracts, relationships and service outages
  • Working knowledge of SOTI MobiControl device management

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