IT Site Manager

Our Opportunity: Chewy is hiring an IT Site Manager for our Clayton, IN location. The IT Site Manager must be highly autonomous, possessing strong project and time management skills and have both the desire and ability to work in a fast-paced environment. They must possess superior customer service skills, extensive knowledge of both computers (hardware and software) and RF unit technologies and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. A successful track record of designing simple, scalable solutions and troubleshooting complex network and computer/application problems is also essential as well as effectively managing a local IT team.  This is very much a technical, hands-on position. What you'll do: Key responsibilities include delivering "World Class" support to the Fulfillment Center in a professional and friendly manner, troubleshooting complex application, hardware and network issues, engaging with and educating your customers; documentation, analysis and resolution of escalated help desk tickets; and working with local IT Support Specialists, employees, and operations management to quickly provide high quality solutions to IT problems. This position will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more. In addition, you will also be involved and responsible for aligning the IT strategy and roadmap for the Fulfillment Center to meet requirements set by the local Operations team. Day to Day activities include network, computer, and printer troubleshooting, project management, data cabling, and systems administration in a variety of software and hardware environments. In addition, you will work closely with the company's decision makers to identify, recommend, develop and implement cost-effective technology solutions in order to support our rapid growth. What you'll need:  Knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols Demonstrated success in leading IT Support teams Proven skills in PC repair, troubleshooting, deployment, and liquidation Participate in a 24/7 support and on call rotation Experience working in an SLA driven environment Ability to manage high priority projects Advanced Troubleshooting skills in a multi-user, high pressured environment Expertise in areas of IT such as Microsoft Administration, Mobile Device Management, RFTechnologies Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors Experience supporting PC's in a Windows Active Directory environment Willingness to work flexible shifts and scheduling including nights, weekends, and holidays Ability to lead by example Willingness to be part of a team Proven ability to work successfully with limited supervision Possess the desire for continuous improvement Ability to stand/walk for 6 - 8 hours per day Ability to travel up to 10% Bonus:  Bachelor's or Associates degree in Computer Science or IT related field 5-7 years of experience providing IT support in a Fulfillment Center environment MS certifications such as MCSE, MCSA, and/or MCITP Extensive knowledge of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0 Experience with Data Cabling / Computer Facilities maintenance Experience managing vendor contracts, relationships and service outages Working knowledge of SOTI MobiControl device management
Salary Range: NA
Minimum Qualification
5 - 7 years

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